Seva Systems
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CRM

Northwind CRM

A robust CRM system that improved team collaboration and customer tracking for Northwind, boosting overall productivity.

+40% productivityfor Northwind Retail
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Industry
Retail & Operations
Timeline
10 Weeks
Services
CRM Development, Sales Automation
Northwind CRM

One pipeline.
Zero leaks.

Every customer, deal, and follow-up in a single shared workspace.

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Northwind CRM preview
Deals / mo
1,920
+40%
Team Adoption
96%
+61%
Saved / wk
9 hrs
About the project

What we built for Northwind Retail.

Customer records and follow-ups lived across spreadsheets and inboxes, so deals slipped and the team duplicated work.

A tailored CRM with a shared pipeline, customer timelines, task automation, and at-a-glance reporting for the whole team.

Productivity rose 40% with a single source of truth that the sales and support teams actually enjoy using.

What we delivered
  • Shared pipeline with customer timelines everyone can see
  • Task automation and reminders so nothing slips through
  • One source of truth across sales and support
  • At-a-glance reporting leadership actually uses

The Challenge

Customer records and follow-ups lived across spreadsheets and inboxes, so deals slipped and the team duplicated work.

Our Solution

A tailored CRM with a shared pipeline, customer timelines, task automation, and at-a-glance reporting for the whole team.

How We Delivered

A focused path to a real outcome.

Discovery

We mapped goals, users, and constraints.

Design

Wireframes to a polished, on-brand UI.

Build

Shipped in reviewable, iterative sprints.

Launch

Released, measured, and refined.

Technology

Built with a modern stack.

Next.js
Supabase
PostgreSQL
Prisma
Tailwind CSS
The Results

Numbers that moved.

+0%
Productivity
Across the sales & support team
0
Source of truth
Replacing scattered spreadsheets
-0%
Admin time
Less manual data entry

Productivity rose 40% with a single source of truth that the sales and support teams actually enjoy using.

Everyone finally works from the same page. Nothing slips through the cracks anymore.
Marcus Bell
Operations Lead, Northwind
Let’s build together

Ready to build your success story?

Let’s map the fastest path to results for your business.

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