CRM
Cobalt Support CRM
Customer-support CRM with a unified inbox, SLAs, and a help center.
42% faster resolution
Banking & Support
11 Weeks
Support CRM, Workflow Automation
Cobalt Support
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Every message,
one inbox.
Faster answers, clear SLAs, and happier customers.
Open Inbox
-42%
faster
+19 pts
1 inbox
About the project
What we built for Cobalt Bank.
Support requests scattered across email and chat blew past response targets.
A unified inbox with routing, SLAs, macros, and a self-serve help center.
42% faster resolution and a measurable lift in CSAT.
What we delivered
- Unified inbox across email, chat, and social
- SLAs and routing that keep targets in sight
- Macros and saved replies for faster answers
- A self-serve help center that deflects tickets
The Challenge
Support requests scattered across email and chat blew past response targets.
Our Solution
A unified inbox with routing, SLAs, macros, and a self-serve help center.
How We Delivered
A focused path to a real outcome.
Discovery
We mapped goals, users, and constraints.
Design
Wireframes to a polished, on-brand UI.
Build
Shipped in reviewable, iterative sprints.
Launch
Released, measured, and refined.
Technology
Next.js
Supabase
PostgreSQL
Prisma
Tailwind CSS
Built with a modern stack.
Next.jsSupabasePostgreSQLPrismaTailwind CSSThe Results
Numbers that moved.
0%
Faster resolution
+0
CSAT points
0 inbox
All channels
Our team handles double the volume without the stress. Customers feel it.
Hannah Schultz
Head of Support, Cobalt
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Let’s build together
Ready to build your success story?
Let’s map the fastest path to results for your business.